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Issues in Non-Academic =
Assessment Using the ATU IR Department as an Example
Mr. =
John
Wyatt Watson
Arka=
nsas
Tech University
Tuesday,
April 22, 2008
AAACL
Conference, session 1, topic A
Russell=
ville,
AR
ATU IR =
Dept.
Mission Statement
<=
span
style=3D'position:absolute;top:17.75%;left:4.3%;width:93.63%;height:6.75%'=
>Assessment provides repor=
ting
and decision making data and information to both internal <=
/span>=
and
external constituents in support of efforts to improve the
quality and functioning of the programs and services of the =
university.
Sample =
Director of I=
R Job
Description
ØThe director will develop/maintain statistical reporting systems to
Øsupport the university’s strategic planning activities, prep=
are
reports
Øto display key university performance indicators, prepare reports
Øbased on requests by university administrators and government
=
;
Øagencies, respond to external data requests such as state and
=
;
Øfederal surveys as well as college guide books such as US News
etc.
ØEnsure that all reports and data are based on accurate and timely
Ødata, coordinate with IT to ensure long term storage of pertinent
Ødata, facilitate both web based and hard copy dissemination of key
Øuniversity reports and fact books.
ØOther duties as assigned.
ATU IR=
Dept.
Goals
1.All IPEDS repor=
ting
requirements will be completed before any applicable deadline with 100% accuracy.
2.All ADHE file
submissions will be sent on or before the due date with no need of a re-submission after the due date. =
3;
3.Complete the CDS=
every
Fall term with 100% accuracy prior to any major survey.&nbs=
p;
Complete all applicable surveys in a timely fashion <=
span
style=3D'position:absolute;top:46.0%;left:11.04%;width:85.58%;height:4.5%'=
>with 100% accuracy.
4.All ad hoc requ=
ests
will be completed by its deadline with 100% accuracy. &n=
bsp;
Maintain at least a 2.5 day ahead of due date average with no more than 5% of reports being completed on=
the
date that they are due and n=
o more
than 5% being completed only one day ahead
of the due date.
ATU IR =
Dept.
Goals (cont.)
=
=
5.ARGOS should be=
come
the most popular reporting tool; by the end of the 07-08 year; there will be 50+ unique re=
ports
and 100+ ARGOS users. Furthermore, there needs to be an
annual ARGOS input day; t=
he IR
department would like to schedule a day so that any and all requestors may discuss the ARG=
OS
reporting they need to help
facilitate the creation of useful ARGOS reports.
6.At least 75% of=
data
requestors will complete the customer satisfaction survey and the overall satisfaction r=
ating
will average 9.0 or
above.
Ø
Ø
Methods=
of
Measurement
1.Maintain records of due dates and data submission dates for all state and federal =
reporting.
2.Maintain records of all requests by college guides, their due dates, and dates submitted.
=
3.Create a data request form and make people fill it=
out.
4.Make notes on all of the above if any re-submission of data was necessary.
<=
span
style=3D'font-size:88%'>5.Utilize a customer satisfaction survey.
Method=
s of
Analysis
1.Review all stat=
e and
federal data submission papers
and tally results.
2.Review all colle=
ge
guide submissions papers and tally
results.
3.Review all data
request forms and tally results.
4.Tally results f=
rom
the customer satisfaction survey.
Helpful=
Tips
=
=
1.Don&#=
8217;t
make it complex, this is actually not too bad.
=
2.Try n=
ot
to let your boss make it complex, try to explain how this is
actually not too bad.
3.Get
creative.
4.Alway=
s go
back to your mission statement and/or job description for=
ideas.
5.
Website=
s
Questio=
ns?
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